The rooms at Lotusama Hanoi Hotel were amazing! They were air-conditioned, which was perfect because I can't stand the heat. The rooms had everything I needed, like a wardrobe, a kettle, and even a minibar. It felt like a home away from home.

Personally, I didn't really like the bidet in the private bathroom. It's just not my thing, but I know some people really enjoy it.

Everywhere was fairly clean, room with air conditioning, Wi-Fi, and a seating area was really large. The public parking was nearby, great service. The hotel was 20 mins by foot from train station...

The venue is absolutely fantastic, food is great, stunning location by the local taxis. Special thanks to helpful and very caring staff for making my stay a luxury experience.

The hotel has exceptional views and a great location near a café that serves egg coffee. the rooms are air-conditioned, with good bathrooms and stylish interior. the bed was incredibly spacious and comfortable.

During my Xmas stay, there were two complementary facts that I enjoyed: free champagne and chocolates. the location of the hotel was great, close to restaurants and shopping centers. the room was clean and well decorated, with plenty of space.

the staff was slow to respond to our requests and not very friendly. Finally, the price was too high for what we got and did not seem like good value for money.

Fantastic staff, great breakfast, modern rooms, helpful recommendations, central location.

Can't fault the property.

Located at the heart of the historic quarter and tucked away in a busy alley beside a cafe 39 that serves famous egg coffee. The hotel is conveniently situated near attractions, with everything on the doorstep. Guests can enjoy the modern facilities and excellent service provided by the hotel. The staff is attentive and approachable. The breakfast is varied and exceptional.

There was a minor issue with the payment method at check-in, which caused a slight inconvenience.

The value for money at Lotusama was excellent, with a spacious and well-equipped room. The hotel's location was perfect in Hanoi's old quarter, and the staff went above and beyond to make our stay memorable.

The breakfast offerings could have been more varied or had more options.

I wanted to visit Hoan Kiem Lake and chose Lotusama Hotel for its convenient location. However, I was pleasantly surprised by the hotel's excellent amenities, including complimentary Wi-Fi and concierge services. The restaurant had a great variety of options for the complimentary cooked-to-order breakfast. The staff was friendly and helpful, providing a positive experience.

The room was a bit small, and the balcony was not as clean as expected.

We had an amazing stay at this hotel. The staff were incredibly welcoming and helpful. They even organized a day trip for us which was fantastic. The hotel facilities were clean and new, which made for a comfortable stay. The hotel's location was perfect as it was right in the centre of the old town and surrounded by local cafes. Lastly, the breakfast was very tasty and had a good variety of options.

Nothing, no complaints at all. Our stay was perfect and we highly recommend this hotel to anyone visiting this city.

The staff at the hotel were amazing, always friendly and welcoming. The location was perfect, easy to explore the city's main attractions. The breakfast was delicious and had a good selection of dishes to choose from.

The room was quite small and cramped. Unfortunately, the pillows provided were not very comfortable.

We had a wonderful stay at this place. The staff went above and beyond in their helpfulness and service, assisting us with everything from getting a local SIM card to calling taxis. The hotel provided the service and quality of a large five-star hotel, but in a more intimate setting. We were impressed with the turn-down service, complete with sweets, and the lovely presentation upon arrival with rose petals on the bed. The WiFi was strong throughout the hotel and the key card entry was modern and convenient. The location in the old quarter was perfect, with plenty of good places to eat nearby. The breakfast selection was outstanding, with a variety of fresh fruits, breads, yogurt, and salads, as well as cooked options. The coffee options were amazing, with at least five different styles to choose from. Our room, although not big, was well laid out and quiet, with a good view and plenty of natural light. The amenities in the room were top-notch, including a powerful AC unit, tasteful decor, ample pillows, and robes and slippers provided. The bathroom had good water pressure and both a rainwater shower head and a spray attachment, and the provided toiletries were of good quality.

I highly recommend this place to anyone looking for a luxurious and comfortable stay. The staff's willingness to go the extra mile, the beautiful decor, and the quality of the amenities made our stay truly enjoyable.

We were impressed by the warm hospitality and helpfulness of the staff at Lotusama. They went above and beyond to make our stay enjoyable, offering valuable recommendations for dining and activities in the city. The welcome tea and snack provided a nice touch upon arrival. Despite a minor issue with ants in the room, the staff promptly attended to it. We also appreciated the hotel's convenient storage service for our luggage during our overnight trip. The airport pickup and dropoff service was efficient, although a bit pricey. we had a great experience and would recommend Lotusama for a budget-friendly stay in Hanoi.